Customer support specialist (fluent Japanese)

Milan (Italy) or fully remote

Permanent or fixed-term

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Your mission: Foster exceptional customer experiences across our range of products.

We're building a people-obsessed company. With users numbering in the millions, providing stellar customer support isn’t always an easy task. To take us to the next level, we’re looking for the right person: someone who’s ready to be on the front line, providing world-class, concierge-level customer support to our users.

A few examples of your responsibilities

  • Obsess over the satisfaction of our users by responding to requests in the most helpful and empathetic manner possible. This is normally done in writing, in English and Japanese.
  • Champion a user-centric approach when it comes to product.
  • Identify frequent issues and opportunities, and share feedback with the relevant teams so that we can keep improving our products.
  • Represent Bending Spoons in addressing users’ product reviews, collecting insights into which of our features are the most (and the least!) appreciated.
  • Prepare FAQs, and improve our customer care notes and document support.

What we look for

  • Passion. You have a genuine love for the field. You investigate the subject extensively and are always up to date with the latest developments.
  • Communication skills. You can pose questions with clarity and explain your reasoning concisely.
  • Diligence. You fulfill all your responsibilities to the best of your ability, regardless of how much you like the task at hand. People you worked or studied with would say you’re exceptionally conscientious.
  • Humility. You’re down to earth, eager to listen to feedback and constructive criticism, and ready to support your team with whatever it needs to succeed.
  • Accuracy and precision. Your attention to detail is spot-on, and you’re painstakingly accurate. The quality of your output, whether in academia or at work, is consistently pristine.
  • Organization and structure. You’re meticulously organized and superbly structured, so you can handle multiple tasks and responsibilities with poise and precision.
  • A collaborative nature. You can understand others and work well with them, balancing patience and assertiveness.
  • Common sense. Your judgment and intuition are sound and well grounded in reality.
  • Proficiency in English. You read, write, and speak proficiently in English.

What we offer

  • International reach. We’re a global company, and your work will have worldwide exposure.
  • Flexibility and trust. From day one, you’ll be one of the team and fully trusted. No micromanagement or clipping your wings—just the freedom and responsibility to do great work.
  • People who lift up one another. We hire for talent and leave the ego at the door. You'll find a group of truly talented Spooners who are eager to teach their secrets and to learn. Reciprocal support and respect is everything—you’re unlikely to ever encounter a more harmonious crew.
  • Remote working. Spend as much or as little time in our Milan office as you choose. Many Spooners like to change up their environment and get out of the city whenever the mood strikes. You’ve always got the freedom to decide where today’s office is.
  • Flexible schedule. Our regular hours are 9-6 GMT+1, with remote work allowed within GMT-2 to GMT+3 time zones.
  • Lots. Of. Fun. Our incredible People Operations team organizes awesome events, such as team games, drinks, yoga classes, parties, and regular company-wide retreats. Recent destinations include Bali, Mauritius, and Tanzania.
  • Talented, knowledgeable colleagues. Learn from (and teach) some of the brightest and most skilled people you’ll ever meet. Your talent is going to blossom here.
  • Continuous education. Spooners get unlimited backing for learning investments, including Italian or English lessons and things like courses, conferences, and books. There’s no permission or approval process—you’re fully trusted to use the company’s resources efficiently.
  • The finest tools. You get the best hardware on the market and all the software you could need. We can't wait to introduce you to our high-tech approach and our cutting-edge workflows.
  • Competitive salary and stock options. Our compensation packages are designed to attract and retain the best talent in the industry. Compensation can grow rapidly as the individual accumulates experience and translates it into greater and greater impact. The individual can choose to receive part of their pay in equity at a discounted value, rather than in cash.

Before you apply

Bending Spoons is a demanding environment: We’re extremely ambitious and we ask a lot of ourselves and one another. While this tends to lead to fantastic learning, achievements, and career growth, it also requires a significant commitment. So if you like the role and are ready to give your very best, don’t hesitate to apply.

The selection process

If you pass our screening, we’ll ask you to take on a few tests that assess how you approach unfamiliar problems. If you’re successful with those, we’ll invite you to a series of interviews. Bending Spoons is an equal opportunity and affirmative action employer. We consider for employment any applicant and we provide reasonable accommodations for an applicant with disabilities, which can be requested through this form. Studies suggest that women tend not to apply for a job if their CV isn’t a perfect fit. Here, talent takes precedence over experience. So if you like the role and think you could be awesome at it in time, go ahead and apply.

Customer support specialist (fluent Japanese)

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